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Frequently Asked Questions
  1. Do you sell retail?

    This site is a wholesale only site.  You must have a resale license to purchase from us. If you are not a reseller, but would like to purchase individual charms, please visit http://www.doggonecharming.com.  

  2. What do I need to open an account? 

    You will need your resale license number.

  3. How do I register and get approved for an account?

    Once you provide your resale license number, and the information is verified, you will receive an email with your personal password to enter and shop our store. This ususually takes 24 hours, but sometimes less.

  4. Do you have a minimum order? 

    No. 

  5. What is your exchange, return, and warranty policy? 

    Roussio italian charms are guaranteed for life. Now what other company has that kind of confidence in their products? Basically, short of a train running over them, if any charm is or becomes defective, we will replace it FREE! We except unworn items for exchange, credit or refund up to 30 days from date of purchase. 

  6. Are your charms real gold or just gold tone metal?  Are the links real Stainless Steel or tin?

    Roussio charms are genuine 18kt gold dipped (overlay) over brass, and are liquid soldered onto 100% Stainless steel links, with an upgraded spring mechanism inside. Charms are sealed with an acrylic resin coating with UV protection added.  

  7. How do you ship orders?

    We use UPS ground, second day or overnight, as well as US Postal priority or express mail.  You will be able to select which method you prefer at checkout.

  8. How long will it take to process my order?

    We usually ship same day if the order is placed by 12:00 PST, but as a rule most orders ship within 24 hours..  However seasonal rushes may take up to 3 days, so plan ahead! Please allow up to 7 days for hand painted, as some are created to order.

  9. Are Roussio Italian Charms compatible with other brands. 

    Yes, our charms will link to any other 9mm italian charm brands such as Zoppini, Casa D'oro, Pasante, Nomination, UD. Super or mega links are also compatible with other brands.

  10. Do you make custom charms and beads? 

    Yes, we manufacture custom items with minimums that range from 50-500 pcs, depending on the product and style. Please contact us if you would like a custom quote, sales@roussio.com.

  11. Are your sterling silver beads compatible with Pandora? 

    Yes, our beads have 4 mm bores, which makes them compatible with European type slider bracelets such as Pandora, Biagi, Troll, etc. 

  12. What type of sterling silver do you use in your jewelry? 

    Our Sterling Silver beads and jewelry are all made with the highest quality 925 sterling silver.  

  13. Who paints your hand painted charms and beads? 

    Hand painted jewerly is created in the USA.  We have several staff artists who meticulously paint each bead or charm to perfection.  

  14. What are my payment options? 

    We accept American Express, Visa, Master Card, Paypal. Money orders & checks can be mailed, and will be held to clear.   You can use our own secure checkout or Google Checkout. 

  15. Do you have a customer service department? 

    Yes, please contact us at service@roussio.com should you have any questions.   You can also phone us at 916-719-1254, or fax us at 866-597-4377. 

This site is PCI compliant through our cart system as well as our ISP.   We, along with our cart system provider, have passed over all required security tests to attain the certificates we proudly display on this site.
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